Refreshing
Sir, I recently had the opportunity to interact with your Service Department, specifically Melanie and Shelby. Just wanted to pass along my appreciation for the fine customer service demonstrated by these two professionals.I called two other H-D dealerships and was put on hold twice by the first one and the call was dropped both times. Frustrated, I called another dealership and the service manager acted as if he could give a damn about servicing my bike so I terminated the call and contacted your folks. It was quite refreshing to be treated with respect, courtesy and a helpful attitude. They took the time to listen and respond with excellent advice all while maintaining a friendly "leaning forward" approach to satisfying this customer. It is this kind of customer service that fosters customer loyalty and will keep me coming back. You can bet your store will be at the top of my list when the time comes for me to buy my fourth H-D motorcycle.Please pass along my personal appreciation and thanks to your service staff.
Anonymous
Thank you
I'd just like to take a moment to thank you for the excellent service I've received at Buckeye Harley-Davidson. Starting with the day you sat down in front of me with the price of my 2011 Road King to this very day; I've received nothing but excellent service. As many people do, I've made some changes to my bike with the help of Rob and Gene at the parts counter. Having knowledgeable staff members like this makes being a customer easy. People like this make you want to come back.I've been to the service department on a number of occasions reckoning what changes I wanted to make to the intake, exhaust and power train control system. The Service Manager, Shelby, has been nothing but patient in answering my questions, even when he was swamped with work. On one occasion, Shelby had the security system disabled (at my request) while I waited and charged me nothing. Little things like that make you want to do business at Buckeye.Yesterday I picked up my motorcycle from the stage one performance appointment and my bike was washed, wow. Hell, I don't wash it; talk about impressed. As soon as I rode away I knew that once again I'd made the right choice. The suggestions and knowledge that came from your staff and the skill that made it happen is the stuff that makes a dealership successful. I hope you make a million bucks.
Anonymous
Happier than a pig in poop
I didn't buy my 2014 Lowrider from Buckeye. Having said that when I wanted to make some changes I went there. Walked in the service dept & met Tim. Told him I wanted to change intake & exhaust & add a sissy babar & forward controls. Tim's smart, knows his stuff, made a couple suggestions gave me a price. I agreed, bike went in the shop a day later it was done. Josh their Master Tech did an outstanding job & thanks to Tim's suggestions I got the look, sound & performance I was looking for. Hell he even called me next day to see how I liked it. You won't find friendlier people or better service ! I'm happier than a pig in poop with the way the stock 2014 Lowrider became my 2014 Lowrider !
Anonymous
Love the place
Starting with Darryl, Eric, Jeff, James, Brenna, Bobbie and Kyle. Everyone was informative and helpful. Answering questions or finding answers! We always feel welcome by the entire staff when we visit Buckeye Harley-Davidson! Absolutely love the bike!
Anonymous
Love them
Best place ever helped me out with all I needed couldn't ask for a better place love them
Anonymous
I can't thank them enough
The folks at Buckeye Harley went above and beyond the 'call of duty' to find a financial institution that could get me the financing that I needed, with the monthly payment I was looking for. I can't thank them enough. :) Brett has a great crew at Buckeye… I enjoy just riding over to chat with the folks there (and think about what to buy next… lol)
Anonymous
I am always welcomed by everyone and treated like part of the family.
The staff is very knowledgeable and down to earth. Anytime I go in to Buckeye H-D I am always welcomed by everyone and treated like part of the family.
Anonymous
WORLD CLASS!!
Hmm… Not sure what Buckeye everyone else is referring to..? This is without doubt the coolest shop I have experienced and the personnel there are friendly and true professionals. It's like shopping at a place your family owns! I'll put it this way.. I went to buy a jacket for my wife for Christmas. Two days later we are going back to finish a deal on a CVO. When local… I will NEVER shop anywhere else for ANYTHING Harley! I've dealt with the other shops around here. One down south is nice, but lacks in inventory and in friendly staff. The other down south… OMG.. Don't get me started. But Buckeye… I absolutely love the shop AND the folks, and they worked with me without hesitation to get me the deal I could feel good about. THAT IS NOT typical for a Harley Dealership. All I can say is, it is the new favorite hang out for me and my wife. She is treated like royalty there. WORLD CLASS!!
Anonymous
Exceptional
Had a great service from the service department they fixed everything without me asking I had a wobble in the front end and they fixed it without me even saying something about it took it in for the 10000 mile service and I was very pleased with the end result feels like a new bike all over again.
Anonymous
THE BEST EXPERIENCE YOU CAN HAVE!!
I want to let H-D Corp. know what a wonderful group of people working at Buckeye Harley-Davidson from the owners down to the newest employee. You feel welcome the minute you step foot in the building. They all speak to you and offer to help you or if you want to look around they offer you the choice to ask questions or to stop someone after you have looked around, but they are never far away to help you in an instant. This is our second bike from Buckeye and we recommend Buckeye to everyone we talk t. We have had two other people go and check them out and one of them bought a trike early this previous fall. I also want to let you know that we have been to many H.D. stores throughout the U.S. even as far as Hawaii and I still haven't found a store that I feel more welcome in. Every single person that works there are fantastic, but being a human you tend to have your favorites and we are not any different. I would like to mention these particular employees; Brenna, Jeff, Kyle, Shawn, Tim in service, and I can't forget to mention Kristin! Even though these employees are mentioned, without all of the other employees there, it would not be the same. We have an H.D. store less than two miles from our home and we will not go back there, we will drive to Dayton just to see our "family" at Buckeye. That is the way makes you feel when walk into that store. Also it is great when the owners stop and talk with you while you are in the store and they tend to remember who you are. This store makes this THE BEST EXPERIENCE YOU CAN HAVE!! We would like to thank everyone for such great help, service and friendliness.
Anonymous
Thanks so much Buckeye!!
Bought our new 2016 Road King on Saturday and it was the best experience ever. Your staff is exceptional. From Ben the salesman to the sales manager to Rudy and all the guys and gals who helped us with buying our Harley-Davidson, you guys rock!!
Anonymous
Great place
The folks at Buckeye Harley-Davidson (H-D) are top-notch. To name a few - Logan, Jeff, Bobby, and Sarah were extremely accommodating when my wife and I visited the Dayton area back in June, when we ultimately purchased our first H-D motorcycles. My riding experience was previously only on dirt in the motocross world and my wife was a newbie to the street scene altogether… the staff at Buckeye H-D could not have been more pleasurable to interact with. They were patient with our questions and walked us through the entire line-up of bikes to make sure we found the most compatible bike to match our size and skill levels. In addition to the above mentioned staff, the service department and accessory staff were very nice to work with providing resourceful feedback and guidance. Ultimately, making the out-of-state purchase could have been a very painful process; however, Buckeye H-D made the transaction seem effortless. We will absolutely consider making our next purchases in Dayton once again! Buckeye H-D is a truly professional and welcoming environment that made it easy for us to become H-D riders.